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Shopping Questions

Timeframes vary depending on the item. Please contact our office for an ETA.

We are a wholesaler only, therefore strictly for retailers, interior designers and other furniture/homewares businesses.

If you would like to become a stockist, please complete our Wholesale Registration Form.

However, if you are not a a retailer, interior designer or other furniture/homewares business but are interested in purchasing any of our products, please contact our office and we can let you know of the stockists in your area.

We would prefer orders to be placed online via our website, however, you can call, email or fax your orders through depending on what is more convenient to you.

Delivery & Freight

The delivery of furniture requires specialist furniture freighters. It  cannot be sent via couriers such as Toll or Ipec. Specialist furniture freighters carry large furniture items nationwide. The way specialist furniture freighters generally work is on a cubic metreage price structure. We will provide them with a measurement of the total cubic meters of furniture you have ordered and from there they should be able to provide you with a quote or estimation of the cost to get the freight to you. Bear in mind that most charge a minimum of 2 cubic meters and if your business is in a remote area some may have a greater minimum freight requirement.

Some furniture freighters do offer a freight per piece price list. Ie 1 chair is $30, 1 bookcase is $40 etc . However, this is less frequent and generally more costly to the purchaser. They will also have minimum charge as well.

On the bottom of the pro forma invoice under volume is the total cubic metreage of you order. If you have not yet ordered most cubic metreages are the product pages on our website as well.

A significant part of why we keep our wholesale prices so low and our margins so tight is because we understand that freight is expensive. We expect you to add the freight cost to your purchase price and mark up from there. We expect all our products to be the best value in the marketplace on the same or similar items and can definitely handle an additional freight component to be added to the cost.

At Lucinda Rose on occasion we may be able to freight to you direct, but we have limited capacity and freighting is not our business. Supplying fantastic and creative products and super prices is. If this option ever presents itself however we will of course let you know.

We are always happy to assist in suggesting freight companies that operate in your area. However we are not specialist furniture freighters and are not aware of the nature of your requirements at your end, so the decision of which freight company you use must be yours. The freight company you choose is important as they are an important cog in your business.We always recommend that you obtain quotes from different freighters where possible and that you discuss with these companies any issues regarding your freight that you may have. You should ask what the turn around time is, how it is packed and what times they would expect you to accept delivery and any other queries you may have.

Once you have selected your freight company if that is required, upon dispatch of your goods to your nominated freight company, Lucinda Rose will send you a confirmation email of the date that your freight was delivered to your nominated carrier. Please be aware that once this occurs ownership of the goods passes to you, and it is your responsibility to liaise with your freight company as to when your goods will arrive.

Our payment options include Visa, Mastercard, Electronic Transfer or Cheque.

Payment must be made prior to stock being booked on a truck.

If you are paying via electronic transfer please use your invoice number as the reference.

Please Note: We do not accept American Express or Diners.

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